Having a level of sophistication and maturity are important qualities for this job.Concierges must have a good memory and be able to solve problems. They must be knowledgeable and develop and maintain contacts in all of the service industries relevant to the needs of hotel guests or clients.

In hotel settings they must be aware of cultural differences and fluency in other languages is often required. The typical hotel concierge has a minimum of two year of prior hotel experience and is usually promoted from within a hotel. Although experience in tourism and hospitality, hotel front office work, or classes in hotel management may enhance your employability as a concierge, your people skills, and general patience and resourcefulness will help you succeed.

Les Clefs d'Or literally means "keys of gold" in French, and the crossed gold keys are the international symbol of the organization. The keys displayed on a concierge's uniform lapels assure travelers they are dealing with a seasoned professional. Union Internationale des Concierges d'Hôtels is the global umbrella organization, and boasts a 50-country membership roster and almost 3,500 members worldwide. Les Clefs d'Or Malaysia currently represents more than 30 members from four and five star properties across Malaysia.

To qualify for membership, applicants must be at least 21 years of age, of good moral character, and employed as a full-time hotel concierge. Applicants must have at least five years experience within the hotel industry (in any capacity), and at least three years experience as a full-time, lobby-level concierge in a hotel. To apply, please obtain the application form which available (Application) in the web site and fill up the necessary. The complete (Hard Copy) application form to be handed over to Honourary Secretary or any of Les Clefs d’Or Malaysia Board of Directors for processing.

Task

	Make dining and other reservations for patrons, and obtain tickets for events.
	Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
	Make travel arrangements for sightseeing and other tours.
	Receive, store, and deliver luggage and mail.
	Perform office duties on a temporary basis when needed.
	Pick up and deliver items, or run errands for guests.
	Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.
	Arrange for the replacement of items lost by travelers.
	Arrange for interpreters or translators when patrons require such services.
	Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.

The concierge is available to answer any guest inquires regarding the city, events, and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales, Front Office as needed.

Concierges serve the needs of guests in hotels, resorts and other accommodation facilities. They provide information and special services to enhance guests' visits. The position is varied: from booking exclusive theatre tickets, to giving directions to a local festival or even recommending a doctor.

Responsibilities

	Communicate directly with guests, both in person and by telephone
	Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
	Provide area maps, brochures and other literature
	Arrange tickets, bookings, appointments and reservations for guests
	Perform office duties on a temporary basis when needed.

Knowledge, Skills and Abilities

	A secondary school diploma is required
	Post-secondary training in tourism or hospitality management is an asset
	Excellent communication skills
	Excellent customer service skills
	Strong knowledge of local community, area and region
	Good problem solving skills
	Good organizational skills
	Good time management skills
	Knowledge of a second language is an asset